Many a business blog focuses on how to recruit new clients and then to re tainthem. But what happens if that paying client turns out to be the biggest pain in a sensitive part of your anatomy? What do you do next?

We are all aware of such stories, from our own experiences or from friends. You just do not want to make the next appointment with ‘that person’. The reasons can vary – they waffle, they smell, they are rude, they do not listen, they do not respond, they talk about irrelevant issues, they complain, they…… and the list is seemingly endless.

You just want to finish the contract, immediately. But what can you do? If you are self-employed, you may harm your reputation. If you are part of a company, you may lose face with your boss.

Now, these thoughts have been whirling in my head for a while, since I took on one of my new clients in Jerusalem last month. Obviously, I do not want to go into detail here, suffice to say that I am not happy.

And just as I was formulating a ‘plan of attack’, I saw something today in my Synagogue that affirmed my line of thought. As the prayers proceeded, four guest congregants appeared; young males, all bitterly physically or mentally restricted. Unaware of the rules of decorum, they would call out or cry out in the middle, unexpectedly. They disturbed the unofficial status quo of normality.

The regulars did not flinch, at least not openly. I suppose we were all patting ourselves on the back, thinking how noble we had been to ‘put up with this’. And this made me think about the parents of these people. How do they cope, day-in and day-out? They cannot afford to give up. They do not have an option.

Now, the parents’ responsibility is far higher morally than my relationship with any client. Yet, I am sure these parents are far better off as individuals for having found a way to rise to these amazing challenges.

And that is my point. At least for now, I intend to carry with ‘that person’. It is my responsibility as a mentor to dig deep and to find a way to help him onwards towards success. Thus, hopefully, I too will benefit, which will impact on other clients downstream.

It is barely a week, since Zuckerberg casually announced that he had purchased WhatsApp and its 50 employees for US$19 billion. It makes for a great rags-to-riches story.

What has caught my eye over the past few days are some of the side issues, which reveal why 19 billion is the proverbial tip of the iceberg.

First, it emerges that Google was also after WhatsApp. There are reports that it had offered a ‘mere’ US$10 billion. Some have indicated that Mr G had even tried to outbid FaceBook.

Second, it is now apparent that WhatsApp is going to move into the free voice call market. It intends to challenge the rising dominance of the Israeli company Viber. That is likely to ensure an enormous surge in revenue.

Third, and following on the Israeli theme, I was intrigued to see how the deal could impact on the local market. This week, as over 100 Israeli companies head off to the world’s largest telecom event in Barcelona, the question being asked is can a start up from the Holy Land become the next WhatsApp?

The Mail Ru Group may appear to be Russian-based, but it is supported by an enormous amount of Israeli know-how. Back in 2010, it became the owner of former ICQ, one of the pioneers of chat technology. And it has just announced yet another investment in Israel, this time throwing US$2 million at Magisto, an automated mobile video editing app.

Magisto was only set up in 2009. Its technology “automatically generates videos based on raw footage user shot with the cell phone camera.  According to the company report, they now registering two million new users per month and has 20 million registered users.” That number is growing exponentially. I suspect that Magisto will be worth more than a few billion very rapidly.

The impact of global branding has forced a lot of seemingly meaningless phrases into the everyday language of business. A classic example is how the word “challenges” has replaced the word “problems”. CEOs put out annual newsletters to employers, whose descriptive outline over pages can be summed up as “we had a lousy year, no pay rises next month and I am trying to hide it”.

One such glib output is “win-win”. Ever looked it up? You can get lost going into websites about a film, a political forum, a Hebrew ads column and more.

What prompted me to think about this was a blog posting by Naomi Elbinger, as she referred to another successful event at the Jerusalem Business Networking Forum (JBNF). Naomi played a 90 minute game of FreshBiz, invented by some Israelis that is promoted as “Changing the way you play business and life”.

Naomi wanted to win, ended up in a stalemate, having realized too late that the only way for her make-believe business to grow was by helping others along the way. Yes, win–win.

Take two other scenarios that I have encountered with differing Jerusalem businesses. One is having their professional website evaluated by an expert. Bottom line, the content is fine, but the message is all about what the site owner can provide. It does not talk about the needs of their own potential customers.

In other words, the feeling is too one-sided. And that may explain why not enough customers are drawn to signing up via the site for new orders.

In a separate discussion, I learned of two teams from the same company department that were given separate tasks in a training programme. Each was briefed independently, without knowing what was the mission of the other group. Actually, they were both given banal challenges – to insist on receiving a cake with their coffee at 11.00am on Fridays, and to have an extra 5 minute lunch break.

However, because an element of secrecy (and thus distrust) had been introduced, both teams upped their demands in order to ‘compromise’ at the level of original target; extra cakes or 10 minutes. The result was chaos, shouting, even lying; all this amongst colleagues. And what should have been the solution?

Just talk to each other and see how you can help, mutually. Lay out your issues openly. 99% of people genuinely wish to support others, without an expectation of remuneration. In turn, just look how you may benefit,….or should I say win?

When I looked up the word “sanctions”, I had to agree that it is time to sanction the Israeli economy. Two of the definitions imply bringing penalties in order to force a country to comply with a specific issue.

The Palestinian-based BDS movement campaigns for “calls for action against projects and initiatives which amount to recognition of or cooperation with Israel’s regime of apartheid…” This includes banks divesting from Israel, rock stars like Elvis Costello cancelling performances, and US basketball legend Kareem Abdul-Jabbar cancelling a scheduled public visit to Israel.

An outspoken supporter of BDS is the international charity Oxfam, which refuses to help Israeli children. Hollywood star Scarlett Johannson has campaigned actively on behalf of Oxfam. When she recently promoted at the Superbowl the Israeli firm, SodaStream, which is partially located in the West Bank, Oxfam was furious.

However, as social commentator Melanie Philips pointed out:

Ms Johansson stunned everyone by sacking Oxfam, on the grounds that she was a supporter of “economic co-operation and social interaction between a democratic Israel and Palestine”. Which, by implication, Oxfam was not.

As Phillips indicated, Johannson had in effect initiated her own sanctions. However, and more importantly, she had invoked the other definition of sanctions: authoritative permission or approval”.

What Johansson was saying is that Israel’s economy deserves a huge ‘thumbs up’ from the rest of the world. Here are some examples why:

1) Even the Director of Policy for Oxfam had to admit on the BBC that Palestinians at the SodaStream factory are treated fairly.

2) Israel has taken major steps in recent years to ensure that minorities are a full part of the country’s successful high-tech bandwagon.

3) Israel does not keep its capabilities to itself, but shares them with the stricken and crippled. Classic case studies include the ongoing support in the Philippines and the treatment of Syrian refuges.

4) Without Israeli technology, millions around the world would be worse off – physically, financially, and socially.

BDS’s use of the word ‘sanction’ is at best hypocritical, as rappers have pointed out. When it involves academics insisting that Israeli research should be ignored, it invokes images of Kristallnacht in 1938.

Significantly, BDS is a secret movement. There are few records of senior staff, financial structure, donors, records of board members, etc. While demanding transparency and accountability from Israel, it refuses to play by the same rules.

The only person that we really know is running it is Omar Barghouti, who flouted his own standards and studied at Tel Aviv University. He does not accept Israel’s right to exist.

Last week, a court in Gaza sentenced a man to death; execution. Although condemned by the EU, the BDS team was silent on this gross abuse of human rights. Therefore, as is their cause, they sanctioned it.

Palestinians have long blamed Israel and the ‘occupation’ for its economic woes.  For example, using selective quotes from the World Bank, they cite that if Israel ended its restrictions on Palestinian businesses and farms operating in “Area C” – 61 percent of the occupied West Bank – “this would add as much as 35 percent to the Palestinian GDP.”

And yet, as I have pointed out several times, until the Intifada, the World Bank had also observed how the Palestinians had one of the fastest growing economies on the global map. So where do we go from here?

Palestinian news agencies will seemingly report with near glee how their economy is in trouble. Strikes, not enough money to pay for the ever- growing number of civil servants, extreme weather, etc are just some of the disaster stories. There are a few bright spots, such as possible gas exploration and fleeting high-tech successes.

What some supporters of Israel may find surprising is that it has been the EU that recently pointed a way forward for the Palestinian economy. Now remember, depending on how you calculate it, the EU, directly, through member countries and through UNRWA etc contributes over one billion dollars annually to the Palestinians. As reported by Al Jazeera, “European officials recently warned the Palestinians that European countries were suffering from “donor fatigue” after spending billions of dollars in aid with limited results in achieving a lasting peace with the Israelis.”

Over what is written in the article,there is a greater concern, that of corruption. Evidently, the EU is concerned that billions has been ‘lost’ in the system. This was confirmed by a senior research assistant at Chatham House, a leading research institute in London. Entitled “Middle East peace – it’s not the economy stupid”, the paper considers that:

Corruption and inequality in the Palestinian territories are a significant factor behind public scepticism and cynicism about economic plans. Palestinians are well aware of corruption in business, and their negative views are exacerbated by socioeconomic divisions.

These “self-inflicted wounds” to borrow another commentator’s phrase simply damage the hopes and aspirations of Palestinians, who deserve better. The culture of corruption that was allowed and encouraged and utilized by Chairman Arafat continues way beyond his death.

Al-Shabaka is an independent non-profit organization whose mission is to educate and foster public debate on Palestinian human rights and self-determination within the framework of international law.” It argued in a research paper  how “while most Palestinians living under Israeli occupation are struggling to survive, a powerful group of Palestinian capitalists is thriving and growing in political, economic, and social influence.”

The report provides examples of the retail, banking and building sectors, where Palestinian capitalists have made huge profits. the centralization of economic power has come at the expense of millions, who are left to complain about the exploitation by Israelis. This is ironic in a week, when a leading official of Oxfam, one of England’s leading charities, called for Palestinians to stop working in Israeli factories, even though they earn much better wages there.

There is another route. The Israeli government has made great efforts in recent years to ensure that venture capital is increasingly available for the minority sector. Is it enough? Probably not? Does this provide an excellent start, leading to jobs and the creation of wealth for more? Seemingly so.

Effectively, what the EU and Al Shakaba are asking is: If only the Palestinian leadership had been able to demonstrate better financial leadership over decades, how much better off would millions of people have become today? And how would that have impacted on the peace process?

There is much talk these days of the potential of a widening boycott against Israeli businesses, because……well, it sounds politically correct.

Israeli advocates point to the hypocrisy of the situation. The boycott campaign proponents (BDS) do not advocate an equivalent boycott of China or elsewhere. Two Israelis, resident in New York, have just concluded a US$100 million property contract on behalf of the government of Qatar, no problems there apparently. A Palestinian survey reveals that 70% of respondents declared a preference for Israeli products. And for all the controversy of Scarlett Johansson’s advert for SodaStream during the Superbowl and the subsequent venom of Oxfam, Palestinians clearly enjoy working for Israeli employers in the West Bank.

OK, but what about encouraging the Arab sector in Israel?

Well, in the past two years, the Prime Minister’s Office has initiated a couple of seminars promoting the issue. Further, a technology incubator has been created in Nazareth, a city combining Jews, Moslems and Christians. Similarly, so few people know about the Al Bawader investment fund, set up in 2010 through an initiative of the Israeli government and the Israeli venture capital group, Pitango. It has a fund of over US$50 million to invest specifically in Arab ventures within Israel.

Al Bawader has a current crop of seven start-ups on its books. A typical example is Ms. Mass Watad, born in 1980 and who studied at the Hebrew University in Jerusalem. She currently owns a chain of diet clinics and in addition has developed a massage therapy. She  intends to set up a series of franchises in the Arab world.

Datumate Ltd, very clearly in the high-tech sector, was founded by Dr. Jad Jarroush. Employing ten people and benefitting from the marketing reach of Pitango, it offers software applications for customers in the area of land surveying, civil engineering and architectural planning.

As I write this, there is a very active television campaign in Israel, rejecting racism in all its forms. So few of Israel’s detractors will tell you about this prime-time effort. So few will report on the successes of Al Bawader. There again, so few of them reside in countries with similar adverts.

 

Two of my Jerusalem-based clients have recently been faced with the task of hiring employees for key positions. They were lumbered with a very difficult question; how do you know when a good candidate is the right candidate?

Imagine the thought process of the CEO. They have invested years in a previous employee. They can see a period of work flow being held up until somebody new comes on board. They have to invest their own time in training. What will happen to customers? etc etc. All this amounts to money flowing the wrong way for a period of time. So a bad decision regarding a human resource is the last thing required at this stage.

My main advice was to create a scenario where the candidate could tested be tested professionally and also in terms their character. In bland terms for example, a software engineer may be presented with a set up, where an irate customer has discovered a bug in the system and needs to be placated. Go solve.

However, some approaches can be more subtle. In one case, I created a response to a candidate, in which they realized that they were ‘almost’ being offered a job and not precisely on the terms requested. The primary and secondary reactions revealed to the CEO how he should choose.

I recall all this in light of an article posted on the BBC website:

Gone are the days where recruiters and hiring managers interview a promising job applicant, check their references and make a quick decision…..To cut through the canned responses, employers have increasingly embraced new and unusual hurdles. While larger firms may be more concerned with adhering to hiring protocols in a way smaller firms might not be, extra wacky steps are popping up at big companies, too.

The item highlights six seemingly bizarre methods developed by senior managers to test new potential recruits; how to handle zombies, meeting the wife (the real CEO) and speed quizzes to name but three.

My favourite story was Certpoint Systems, who take candidates through six hours of a hellish plane journey. This includes a labourious check-in to evaluate how people will react under stress and in unfavourable conditions. Let’s face it, we all know what they mean.

What’s the best test? A least judging from these unusual yet bold online stories, candidates tend to end up staying for a long periods of time, fitting in comfortably with the work ethic of their new employer.

When people refer to wars in the Middle East, we have now entered an era which demands that they specify between military or cyber attacks. Thus Israel’ s first international cyber conference held this week in Tel Aviv was a timely affair. The local industry alone now adds up to over 200 companies, and counting.

Israel’s role in the geopolitical game – hostile neighbours, the Iranian threat,  consistent hacking attacks – means that it was always going to an initial leader in this market.  Here are three examples of that head start.

1) According to Eviatar Matania, head of Israel’s national cyber bureau, Israel accounts for between 5 and 10% of the global sales market., which in itself is estimated to be pushing US$100 billion annually. For example, Check Point Software has just released its latest positive figures with sales topping US$1.3 billion in 2013.

2) There is now a near flood of international counter cyber giants already operating in Israel or about to set up centres in the Holy Land. Kaspersky is no stranger to the country. Deloittes Touche “is looking to partner, acquire or license technologies developed by Israeli startups..”  IBM’s SVP, Steven Mills, has declared that his company intends to establish a new center in collaboration with Ben Gurion University in Beersheba. And that is in addition to a similar announcement from Lockheed Martin and EMC.

3) A most telling sign of changing times has come from IMI, which for decades has been one of Israel’s prime bastions of manufacturing of weapons’ systems. This government-owned giant, which suffers from severe budget problems, is directing new investments towards creating a whole new division to combat cyber attacks.

It is difficult to claim that ‘you are ready’, when the threats, civilian and military, mutate almost daily. That said, Israel appears to have a lot to offer a waiting world.

It is 40 years since Intel first opened up in Israel. Its fabs have turned out microprocessors like the Centrino that can be found in homes and offices around the globe, including the Middle East. Factor in the investments made by Cisco (through NDS), Goggle (via Waze) or even the multiple purchases of IBM and you realize how billions of people are benefitting from Holy Land tech – wittingly or not, willingly or not.

News of the past week reveals just how the world continues to lap up these technological talents.

1) The Hebrew press is reporting that the CEO of Technicolor, Frederic Rose, sees Israel as its next new fishing ground for resources. The plans include a meet-up with 100 local media companies.

2) Several stages further ahead is defence conglomerate Lockheed Martin. Together with data storage equipment maker EMC, “they plan to jointly invest in advanced technology projects at a tech park in Beersheba….. to explore research and development projects in cloud computing, data analytics and cyber technologies.” This is expected to deliver hundreds of new jobs to the desert economy of the south.

3) Facebook has made it clear for sometime that it intends to be active in Israel. By April 2014, it will have established an r&d operations near the Diamond Exchange near Tel Aviv. Part of its sales operation will be transferred from Ireland to Israel.

4) Mexico’s Carlos Slim, considered the world’s wealthiest tycoon, has not allowed himself to miss out. He has two sealed two purchases over the past twelve months. worth tens of millions. His son is expected in Israel over the next few days to review the next potential crop.

5) The bottom line is that 2013 was the best year for a decade for investment in Israeli high-tech, as US$2.3 billion flowed in. Of that, 76% can be attributed to overseas capital, easily passing the previous high of 73%.

For a country of only 8 million people, Israel certainly provides a big bang for its buck. It is difficult to imagine a world without all these technologies.

“Leadership material” is one of those phrases that is banded around and yet is often left undefined. For example, it is often quoted in the workplace, when people are actually talking about managers rather than dynamic characters. (No – management and leadership are not necessarily the same thing).

The question of who or what makes a good leader has come my way three times over the past few days. And it is fascinating to realise that each approach weighs in from a very different perspective.

1) The English cricket team has just been thrashed 5-0 by their Australian counterparts. Now once you tear away the sensational press comments, the administrators in London are being left to respond – how to rebuild? A thoughtful article was posted by former international player Ed Smith. Drawing on lessons from the past, he made two succinct points:

  • The officials of the pitch have to give direction from the top, by showing vision. What are the core elements that are missing and how will they make a difference?
  • The captain has to lead courageously on the field: “Understate, overachieve.”

As a fan of the sport, I have to admit (with hindsight) that my team has lacked these two elements for some time.

2) And while English cricket lovers have suffered, the State of Israel has mourned the passing of Arik Sharon; farmer, soldier, general, Prime Minister – and always controversial. He was adored and detested by Israelis. Arabs feared, hated and respected him, while never necessarily liking him.

My point is that this man was desperately concerned for his country’s future and was prepared to act accordingly, in a determined manner and always close to his principles. At heart, he belonged to the Labour Movement. When his ideas on defense matters offended those socialists in power, he established his own political party and merged it with the right. He set up hundreds of towns in West Bank and in the Gaza Strip. And yet,…

For Sharon, the towns near Gaza had a defensive purpose only. When the time came, he gave them up. He did not hesitate to negotiate with the Palestinians, provided he believed he had a partner in peace. And as Prime Minister he did not shirk from creating a political party of the centre. Each time, whether he was in a military uniform or wearing a suit, if it involved a change of mind or not, he led and others followed. He constantly presented a credible dynamic that forced people to evaluate themselves and their situation.

3) In some ways, the above scenarios were sumamrised in an academic manner by Dr Robert Brooks, who I have quoted before. He believes that true leaders create “motivating environments”. They set “people free to use their best sense of how to get the job done.”  Brooks goes on to explain that great leaders (and teachers) “engage” their employees (or students).

In order to breakdown this proposition further, Brooks cites a poll from Gallup that identifies three core trends of effective leaders;

  • the ability to select the right staff
  • the  ability to harness and develop strengths of people around them
  • understanding and enhancing the wellbeing of members of the team

Is that how your boss treats you? And how would that strategy apply to the English cricket set up?

Just over 8 million people inhabit Israel, which is roughly the size of tiny Wales. Embroiled in the conflicts of the Middle East, it is threatened by malicious trade boycotts. The population has major ethnic divides – Jewish or not, ultra orthodox or otherwise, etc. And for all that, Israel has an extremely sophisticated retail, which is developing further.

It is not just that the Israel has attained a reputation for creating new apps for shops. It is not even the ever-increasing numbers of international retailers, such as GAP and American Eagle, who are looking to exploit the purchasing power of Israelis.

Over the past week, the Hebrew financial newspaper “The Calcalist”, (Economist in English) has detailed a series of reports on the Israeli retail sector. It is far more sophisticated than many might have imagined.

First up is the corner coffee shop. Walk down a street in Israel and you will several people ‘slurping and noshing’ on the move. There are twelve leading chains in this sector with an estimated 610 outlets between them. The largest is “Café Café” with 134 branches, and they are gradually buying up smaller groups with 4-5 shops.

Closely related are the manufacturers of soft drinks, whose ‘healthy” carbohydrated-sugar-filled liquids are to be found in even the smallest shop. The dominant player is the local manufacturer of Coca Cola, whose sales grew in 2013 by nearly 3% and topped 700 million nis (around US$400 million). Roughly speaking, the next six labels in the table when added together reached the level of Cola.

When it comes to chemists, Superpharm makes sure that it is number one in Israel. It currently has 195 branches, with another 30 due to open in the next 24 months; a phenomenal growth spurt. (And this is on top of a further 50 shops in Poland). Sales in 2013 will come in around 225 billion shekels, of which 20% has been generated from products from their own brand, “Life”.

And finally, possibly with no surprise in a country with two socio-economic groups famous for large families, (Arabs and ultra orthodox Jews), kids clothing is an important sector in the Israeli high street. A mere seven major players operate over 520 outlets, accounting for 51% of the markets. The smallest of these is KedKids with 5%. However, they have just announced plans to up their floor space by 50% by 2017.

Whether buying at boutique shops in the centre of town or large shopping malls, the Israeli consumer of all backgrounds has proved that it is a very sophisticated creature. The owners of the retail chains, local and from overseas, have shown that this is not a phenomenon to be taken lightly.

Global recession? Conflict? Tourism to Israel has hit another record high in 2013. And considering that the Pope is due on his way in May this year, the numbers look set to increase again.

Most of these travelers end up in the Holy City of Jerusalem, where you can literally walk on history. But where to eat? Here are my 5 favourite suggestions of the moment.

Looking for a hot yet satisfying coffee? In days gone by, I would have directed my guests to Atara’s, which also offered the best onion soup before the owner retired. Today, in the centre of town, I can recommend Bleekers’ Bakery with its quiet décor. However, if you are in the neighbourhoods, check out  ‘Katamon Hayeshena’. This is your typical quaint, friendly, homely coffee shop. Never gets too noisy, yet is warm and welcoming. You see a smiling chef. His food is light and healthy.

Now, if you are on the hunt for a good sandwich, I strongly urge you to find one of the branches of ‘Lehem Tomer’ (Tomer’s Bread). They proffer a simple yet excellent range. What makes their products stand out is that the sandwiches are full, yet the contents do not fall out. The bread is firm and healthy, several cuts – pardon the pun – above any competitor, and well worth the extra couple of shekels.

Back in the centre of Jerusalem, if you are looking for an unusual light meal, try Alice’s. Tucked away on Shammai Street, it has a lovely ambiance. Last time I was in there, there was a young couple, coupling up, a group of pensioners, some ultra-orthodox Jews, and my wife and I. All of us fitted in readily. As for a tasty tip, try the hot mushrooms meals.

Many of my overseas guests are determined to down a plate of humous, while visiting Jerusalem. Dear reader, do not miss out on a trip to ‘Steakiot Hatzot’ (Steak at Midnight), located near the thriving Machane Yehuda street market . Originally opened in 1970 and refurnished a couple of years back, this is the best place in town to take a large hunk of fresh pitta and whish it around in humous with olive oil. You will not leave hungry.

Finally, but not last, if you want a quality meat meal, oozing with the spices of the Middle East, make your way to Eucalyptus. Situated in an artists’ quarter and a stone’s throw away from the Old City, this is top of the range cuisine, from a chef who knows his business. As he explains to his diners, he often literally goes out to pick the herbs himself from nearby areas.

Tourism to Jerusalem is on the up and up. Everyone leaves with a very satisfied feeling in their heart, and stomach.

As a business mentor, I see clients from all backgrounds cope with stress; family hassles, friendships going wrong, too many tasks, cash flow disasters and much more. Enjoyment? That has been left long behind, as they struggle just to keep up with the basics.

A few years ago, I found a great, obvious, but often ignored antidote to this syndrome – physical exercise.

OK, nothing new there. We all see lots of people jogging and biking past us at seemingly humiliating speeds every day. So, it is not just a case of exercise, but a pattern of physical activity that suits you and will help you make a difference. What do I mean?

As a kid, I loved sports, but because I was not much good, I felt that I was not encouraged at school. Thus, I gave up trying, and so for years really did very little on that side of things. Around 12 years ago, I found a gym where nobody knew me. I built up my own routine. And I have moved on from there. Today, I can run at least 11 km on a good day outdoors, hate the hour on the road, but love the tingle of the after-effect.

And what does this have to do with work? It is that lingering glow of satisfaction. You have achieved something for yourself. I sometimes treat every extra distance as if I had to face a challenging work situation. If I can run that, then I can find a solution to my commercial problem.It may sound cute, but you are healthier on the inside and outside.

It is amazing the number of clients, who I talk to first about their health and their approach to life, before drilling in to their work environment. Almost at the commencement of our contract, I encourage them to deal with becoming physically motivated in order to take on other challenges. For some, it can as simple as speed walk for 15 minutes, four times a week, and that does the trick.

To quote a recent article from the Harvard Business Review by Russell Clayton:

“….we found exercise helping work-home integration via increased self-efficacy. The term refers to the sense that one is capable of taking things on and getting them done – and although self-efficacy is a matter of self-perception, it has real impact on reality. According to psychologist Albert Bandura, people with high self-efficacy are less likely to avoid difficult tasks or situations, and more likely to see them as challenges to be mastered. Our research suggests that people who exercise regularly enjoy greater self-efficacy..”

For the record, I have two favourite routes. One is running around the hills of northern Jerusalem and the spectacular views towards the Old City. The other is along the Thames towpath between Hammersmith and Mortlake. Leave your music behind. Let your own deep and private thoughts drive you on towards an improved work situation.

For the past few decades, there has been constant chatter that SMEs – small and medium sized enterprises – comprise over 90% of commercial activity in most of the world’s economies.

Thus, start ups are a theme for conversation amongst economic planners. The gurus, like Seth Godin, love to expound on why SMEs have it rough.  Obama, as with many a good politician, never misses of photo opp with a local business owner. etc etc.

For Israel, often called a ‘start up nation’, enterprise and entrepreneurship appear to be in the blood. To reel off some stats as published in the newspaper this weekend, in a country of just over 8 million people, there are about 493,000 registered businesses, of which about half are considered one-person operations. Less than 1% employ over 100 people.

If the average monthly wage is slightly under 10,000 nis – almost US$3,000 – the average wage in a business with less than five workers is about 60% of this figure. Yet in 2012, 15% of small businesses were looking to close down. This number dropped to 2% for operations with more than 20 workers.

Israel’s economy is unique, certainly within the OECD membership. It is a democracy, which has to devote an unusually large amount of resources to defense. Around once in five years, everything grounds to a halt for a month or so, as business owners join the reserve army units  in order to protect the country against invaders. And for all that, for every year but one since 2003, the country has produced annual GDP growth of no less than 3%.

And one of the reasons has been a concerted effort – frequently confused by bureaucrats and treasury cutbacks – to invest in schemes to help SMEs. Two classic examples: (A) The Office of the Chief Scientist has a spectacular budget to partner high tech start-ups. (B) A mentoring scheme is in operation through local innovation centres, which allows new services, shops, non-profits, etc to employ the skills of experts at subsidised rates.

The latest competition to promote SMEs was again supported by the country’s largest bank, Bank Hapoalim. The winner, who started out only in 2011, is a chess champion, who now employs 23 people to teach the game to children in a fun way. A lighting company, a chef who specializes in ‘finger food’ for functions, a tailoress of unique clothing for pregnant women were all strong runners-up.

It is difficult to find a common factor that links these entrepreneurs together. Many of them were driven by core will to succeed, usually in the face of adversity. And many had a business mentor of some kind supporting them. All in all, there are some lessons here for bureaucrats and meddling politicians around the globe.

Look for Israel in the international press and almost invariably the country’s name is linked to yet another diplomatic crisis. A few  will point out that it has a strong high-tech sector, that the Jerusalem government has been at the forefront of international aid efforts, and even that it has an amazingly open educational system.

Even fewer will go on to mention the strength of the economy. For example, GDP continues to progress around 3% per annum, even if this is slightly slower than in previous years. Unemployment has dropped again, somewhat unexpectedly, to 5.5%. Inflation is steady. The stock exchange is showing signs of increased trading following a year of reforms. And so the list of positives goes on.

So if life is fairly stable, what are the momentous events looming ahead for 2014 and how will they impact on the economy of the Holy Land? There are four items to watch out for.

1) Diplomacy

Well, people have been talking about this for 50 (or is it 5,000?) years. Simply put, if John Kerry’s efforts show significant progress, it is fair to assume that more investment markets will open up for the financial planners in Tel Aviv and in Jerusalem. After all, Israel is now part of the OECD and a member of the top tier of stock markets. Greater security will encourage global analysts to follow the likes of Intel, Siemens, HSBC and others such likes, who have set up so prosperously in Israel over the past two decades.

2) New gas reserves

If Israel’s economy grew by around 3.3% in 2013, it is estimated that about 25% that uplift was caused by the new offshore gas industry. And the full effect of the revenue flows from this source have yet to be felt by the Ministry of Finance. Israel’s dependence on overseas supplies is to be severely curtailed and there will be a massive flip to the balance of payments. In other words, the gas reserves are a potential game-changer in the Middle East puzzle board.

3) Structural changes

It is an open secret that Israel’s economy suffers from the effect of three monoliths within the public sector. First,  the Electricity Company, which reeks of internal inefficiencies, over staffing, and employees who receive free energy. Next are the seaports of Haifa and Ashdod, where union power ensures that many of the employees are related to each other, usually receiving wages that dwarf those of doctors. And, not to be left out are the farmers’ organisations, who for decades have campaigned against competitive imports.

So long as the voter only has a say once every four years, they are simply expected to pay the consequences in silent… until now? Maybe parts of the Israeli government, populated by politicians with few ties to the prior allegiances will have the courage and strength to end such a farce.

4) The end of economic concentration

It is no secret that for all of Israel’s achievements, too much wealth is concentrated in the hands of a few families. Even the OECD has pointed out the extremes of these absurdities. Fortunately, there may be some changes in the pipeline. For a start, the government is beginning to ensure that the leading financial institutions divide up some of their empire. This will open the industry further to overseas competition, something which should benefit the consumer. Second, some of the strong local ‘oligarchs’ , noticeably Nochi Dankner, have simply got it wrong and have seen the banks call in the debts.

Bottom line for Israel in 2014? Providing the politicians do not blow the gains of recent years through meaningless spending and assuming just a few of the reforms mentioned above come through, the new year looks to be full of economic promise for its 8  million citizens.

Every now and again, you come across a line and think to yourself: “Wow – it’s not just I wish I had thought of that. I must implement it. That is going to make a positive difference on my life, my business.”

Just recently I have begun to compile a list of such phrases. I don’t necessarily know the author of each line. However, whether you are a business mentor or otherwise, I believe that they are worth sharing with you. And what better time than now, as we are all contemplating change and improvement with the onset of 2014.

1) “LISTEN and SILENT” are composed of the same letters. In an age of swift communications, when we are all trying to ensure we are heard, I found this to be very pertinent and penetrating. I saw this framed in the conference room of a large accountant’s office in Tel Aviv. Was there ever a more appropriate location?

2) “Time management is a misnomer. The real challenge is to manage ourselves”. Stated by Covey in his influential book ‘The 7 Habits of Successful People’, it was quoted by Dr Sharon Melnick in her work of ‘Success Under Stress”.

3) “Stress occurs when the demands of a situation exceed your perceived ability to control them.” Sharon Melnick.

The next three items, I found displayed prominently in the waiting room of a large dentists’ surgery in Jerusalem. As I looked and considered the words, they did then help me keep my mind off the threat of impending pain.

4) “Quality – countless unseen details are often the only difference between mediocre and magnificent.”

5) “Service – the high road to service is travelled with integrity, compassion and understanding….People don’t care how much we know until they know how much we care.”

6) “The courage of integrity – the highest courage is to dare to be yourself in the face of adversity; choosing right over wrong, ethics over convenience, and truth over popularity………”

Finally, if my readers will let me be immodest, I recently remarkedto a client that:

7) “If you don’t do anything to change, you remain where you are.”

Wishing everyone a successful, healthy and happy 2014. May you continue to seek improvement and to grow on towards your dreams and vision.

There are many sides to Christmas. The retail trade is all about decorating the shops with fake snow and a cuddly Santa, even if you live in sunny California. The politicians in Bethlehem use the occasion to demonize the coldness of Israel, which is ironic as it is the one country in the Middle East where the Christians have grown in number over past decades.

But for all the imagery, does it really snow in the Holy Land in December? Typically, the freezing weather only arrives in mid January. And there are years that the area around Bethlehem, about a 5 minute drive away from south-east Jerusalem, can turn into a picturesque white postcard.

All that was true until December 12th 2013, when Israel was struck by a ferocious snow storm, which lasted for four days. A few flakes were even reported as far away as Cairo! Jerusalem simply shut down. There were some amazing descriptions of women giving birth in ambulances stuck in the snow. The website ‘The Real Jerusalem Streets’ has some glorious photos of how the capital was decorated in white.

From our home, it appeared as if we had been transported in to a magical TV camera shot. As the attached views demonstrate, we were experiencing a true beginning to a ‘White Christmas’.

snow at sunrise_Dec 2013

Snow at Samuel's Tomb

And if just about everything in this region leads back to politics, it was fantastic to see Israel’s coordinated response offered to varying Palestinians towns and cities, cut off without resources. There were even photo shots of the Chief of Staff conversing with Palestinians in the snow.

Today, it is the 25th December. The sun is out. The last few mounds of snow are melting away on the hilltops and on side roads. Is it really too much to hope for that the goodwill brought by the snow will not evaporate, but stick around for a while?

December 2013 saw the Israeli economy receiving a ‘thumbs up’ from two important sources.

First, the OECD confirmed that “Israel’s output growth remains relatively strong, unemployment is at historically low levels, its high-tech sector continues to attract international admiration, and new off-shore gas fields have come on stream.” Similarly, the IMF has praised Israel’s growth prospects, seeing a further 3.25% improvement in 2014.

There has been much discussion recently if economic growth in Israel has been slowing down. Certainly, exports from the high tech sector have slackened off. Yesterday’s response from the Bank of Israel – the rate of interest remained unchanged at 1% – reflects a deeper analysis. Growth has stabilized to around 3.3%, close to the IMF statement.

Not all is rosy. The OECD is concerned about the widening gap in wealth distribution between the top and lowest earners, and the potential negative effects on social cohesion. The IMF referred to the potential of a housing bubble, as mortgages continue to be approved at a high rate. Structurally, there is an immediate need to reform the structure of the sea ports – slow working practices and high costs. There is no shortage of other issues that can be listed.

The situation was best described by OECD Secretary General Angel Gurria, who said that Israel:

was a source of envy among other members of the organization….(There is ) high growth, low unemployment, and high tech attract more and more investors, while natural gas can change the rules of the game.

For the Israeli economy, 2014 will commence in a positive manner. What is key to understand is how the resources from the off-shore gas fields will impact on the revenues of the Finance Ministry and then to nurture that new-found wealth.

One of the prime reasons that Israel is known as the Silicon Valley of the Middle East is the location of three Intel factories in the Holy Land.

The company has been operating since 1974 in Israel, the forerunner of Siemens, H@P and many more multinational r&d centres. As 2013 draws to a close, it employs around 9,300 people and impacts indirectly on tens of thousands of other jobs. The three existing facilities – in Haifa, Jerusalem and Kiryat Gat – were set up with a combined investment of US$8.61 billion, of which the Israeli government contributed around 16%.

To put those numbers in perspective, Intel exported around US$4.6 billion in 2012. That was approximately 10% of the total exports from Israel.

So, what is the big deal about what Intel is achieving in Israel and what does that mean for possessors of computer hardware in nearly 200 countries around the globe? The answer is best summed up on Intel’s website:

In 2011, we witnessed the unprecedented success of the Sandy Bridge processor. Developed in Haifa and Yakum, it quickly became the fastest selling product in Intel’s history. At the same time, we developed the Ivy Bridge processor, the world’s first processor with 22nm technology. We also led the development of Cloverview, Intel’s upcoming processor for tablets and smartphones. Moreover, we reached mass production of the Cedarview processors for the next generation of netbooks.

Intel intends to continue its expansion plans. In September 2013, it absorbed most of the workers from Micron, a local manufacture of memory chips that had run into financial difficulties. And the parent company is now considering whether to set up a fourth facility in Israel (or in Ireland), where projected investment costs are expected to reach US$10 billion.

A world without Intel or Intel’s presence in Israel? Earlier this year, the esteemed scientist, Stephen Hawkings, boycotted an Israeli-sponsored conference with Palestinians. Fortunately, he did not reject the technology that drives nearly every moment of his life along with countless others.

Israel has no problem showing off how it is considered the Silicon Valley of the Middle East. Just look at the way FDI has remained solid in 2013 and that Fitch has backed the economy.

In recent weeks, Israel’s set up has received the backing from a series of very impressive names.

  • Mexico’s Carlos Slim, reputedly the world’s richest individual, is no stranger to Israeli high-tech, having linked up with Mobli. He is now about to depart with US$7.5 million in order to secure 35% of GStat Software Solutions, which provides data-mining services.
  • Arnold Schwarzenegger heads Sustania, a Danish-based committee, which aims to recognizes technology that is making a difference to bettering the planet. This year the award was given to TaKaDu. This Israeli software “retrieves and monitors large sets of data from sensors in the water networks and analyzes them in real-time. The service automatically locates and classifies irregularities, such as leaks and pipe bursts, and alerts utilities immediately.” If seepage accounts fro 30% of total consumption, this effort makes a major difference.
  • Given Imaging develops an imaging diagnostic system which enables medical professionals to examine a patient’s gastrointestinal tract through a miniature camera placed in a capsule swallowed by the patient.” Located just outside Haifa, the company has been snapped up this week by Covidien, Ireland, for US$860 million.
  • Staying in the medical world, it was announced yesterday that “healthcare technology developer CareFusion Corporation, USA,  will acquire 40% of Israeli infusion pump systems manufacturer Caesarea Medical Electronics Ltd. (CME) for $100 million.”

However, in some ways, the most interesting story comes from the world of academia. The Technion, a relatively small university situated on the outskirts of Haifa, has an impressive record. Dedicated to the pure sciences, it boasts of at least three Nobel Laureates amongst its staff.

Under the leadership of Professor Hossam Haick, an expert in cancer research, the Technion has initiated an on-line course in Arabic in nanotechnology. There were 10,000 inquiries, particularly from countries such as Saudi Arabia and Syria, which would normally refuse to be associated with mentioning Israel in a positive manner. Eventually, 4,000 students registered.

Quoted in the Hebrew press, Haick notes that the scientific information is given away for free. The course is a method to use science in the name of democracy. It breaks down the barriers of the unknown, fear and hatred. I would add that the course shows how open Israeli society is and this is what encourages its technological progress.

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