Why you do not have to be “nice” at work
My friend Seth Vogelman, a commercial connector from Jerusalem, sent me an intriguing blog called “The unintended consequences of a too-nice work culture” by Jonah Sachs. Bottom line? Lower level colleagues are so afraid of offending others that vital information is not passed on and upwards.
In other words, the corporate outlook may be chummy and pally, but the opportunity for increased profits is dulled.
As a business mentor, I have seen this scenario played out several times, when entrepreneurs approach investors. As the former try to endear themselves to the person authorizing the cheque, they become over charming. All well and good, but what is of more interest to the target is whether the business owner can be hard enough to drive a new enterprise. A smile may get you some of the way, but only so far.
I recall that in one of my former positions in a large corporate in Jerusalem, I did everything I could to curry favour with the top team. And yes, I was appreciated. However, the colleague – a really nice guy, I add – who secured the advancement was the one who reported in straight terms as to what needed to be changed.
Some people see business mentors and coaches as having the role of playing “Mr. Nice Guy”. I have long since picked out such potential clients as the ones that I am unlikely to sign with. My role may be to show empathy, but not to hide the sometimes painful facts.
Just this week, I met up with some young entrepreneurs with an interesting idea for a innovative app. By the end of the conversation, I had demanded a rethink. The market was too narrow and they had not conducted a reasonable survey of consumer expectations, amongst other issues. They looked a bit numb, but appreciated the frank approach.
And today, I encouraged yet another client to go back to their accountant and demand that they produce financial statements that have meaning. Why book keepers so often have to forced into making their reports functional is beyond me.
And for those who do not like confrontation on the work floor? Just think of the damage caused by not sorting out the mess, firmly yet with a smile.
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