“I can do this by myself” is a phrase that I often hear – and usually from one of those bosses who likes to do everything thing themselves. Over the years, I encouraged several business owners to employ an additional person at a lower wage in order to release trained staff for work that has a higher value. It is also worth noting that most of them sought young recruits, although I have frequently encouraged clients to seek older members of staff. Maturity and experience have an underrated value.