Nefesh Ltd is an established manufacturing business in Israel’s food industry. Their initial issue involved human resources: blurred command structures and poor production results. After a series of challenging one-on-one meetings between Michael and relevant staff members, the production manager was offered a new position, but opted to leave. Although he was not replaced, output increased by 10%. They then asked Michael to meet with their bank manager, who was demanding extra securities. After two meetings, the bank dropped their request and instead offered extra credit facilities, on beneficial terms, to facilitate the company’s expansion programme.